Customer Support - QIE Group Sesame Oil Production Line Expertise

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Common problem

1.What industries or companies is this device suitable for?

A： The fully automatic peanut oil production line is particularly suitable for large-scale agricultural processing industries and can meet the needs of large-scale peanut oil production. It is also suitable for small and medium-sized oil factories, providing convenience for them to flexibly adjust production scale and reduce operating costs. In addition, international trading companies can also use this equipment to produce peanut oil that meets international standards, expand market share and enhance competitiveness.

2.What are the main features of the fully automatic peanut oil production line equipment?

A： The fully automatic peanut oil production line combines cold and hot pressing technology to efficiently extract peanut oil, ensuring the high purity and excellent taste of the oil. At the same time, it is equipped with high-quality refining equipment that meets international standards to ensure stable and reliable product quality. Its energy-saving and efficient design reduces production costs, and the intelligent control system simplifies the operation process and greatly reduces manpower investment. In addition, Qia Group provides comprehensive design, installation and after-sales services, allowing customers to use it with confidence.

3.How high is the oil extraction rate of the high-efficiency rice bran oil extraction machine?

A： Our high-efficiency rice bran oil extraction machine can achieve an oil extraction rate of up to 95%. This excellent extraction efficiency not only maximizes the use of raw materials and reduces production costs, but also helps companies improve profitability. It is an ideal choice to meet the market demand for healthy edible oils.

4.How high is the extraction efficiency of the high-efficiency rice bran oil extraction machine?

A： Our high-efficiency rice bran oil extraction machine has a maximum oil extraction rate of up to 95%. This high-efficiency extraction performance can not only significantly reduce raw material waste, but also improve your profitability and fully meet the needs of the current healthy edible oil market.

5.What is the working principle of the sesame cold press oil extractor?

A： The sesame cold press oil extractor uses a low-temperature mechanical pressing method, employing a screw to gradually squeeze the sesame in the pressing chamber, ensuring effective oil extraction without heating. This process preserves the natural aroma, taste, and nutritional components of the sesame. At the same time, the filtering system removes impurities, ensuring the purity of the final product and enhancing the quality of the oil.

6.What is the working principle of the fully automatic oil press?

A： The fully automatic oil press sends the processed oil embryos into the press chamber, where they are pressed by the screw. The increase in pressure in the press chamber causes friction between the oil embryos, generates heat, and promotes the release of oil. The special design of the screw enables the oil embryos to achieve efficient relative movement during the pressing process, thereby increasing the oil yield. This process simplifies oil extraction, improves production efficiency, and ensures the purity of the oil.

7.How to customize soybean protein concentration (SPC) equipment according to the needs of enterprises and obtain accurate quotations?

A： To customize SPC equipment, customers need to conduct detailed pre-consultation with QIE Group technical team and provide their specific production needs and process requirements. The customization process typically includes draft design reviews, equipment feature selection, and production line configuration. Penguin sets prices based on materials, specifications and production capacity required. Customers can contact the QIE Group sales team to provide the necessary details to get the most accurate custom offer.

8.What are the special environmental and safety considerations for the SPC equipment provided by QIE Group?

A： Environmental protection and safety are one of the important features of QIE Group SPC equipment. The equipment uses food-grade ethanol as the extractant, avoiding the risk of harmful solvent residues. Equipment in accordance with ISO9001

9.What specific production applications can the QIE Group soybean protein enrichment (SPC) equipment be used for?

A： Penguin's SPC equipment is designed for the production of food-grade and feed-grade soy protein and is suitable for the production of additives in foods such as pasta and meat products, or raw materials for health products containing more than 70 per cent protein. At the same time, it is also suitable for the production of high quality protein sources for special feed additives, such as piglets, aquatic animals, calves and pets.

10.What services does QIE Group soybean white chip cryogenic production line include in equipment installation and technical support?

A： QIE Group provides customers with a range of services including equipment installation, commissioning and technical support. This includes full support from the beginning of the project to the completion of the project, such as preliminary design planning, equipment transportation to the site, installation and commissioning, staff training and follow-up maintenance and technical consulting services. QIE Group professional team ensures that the equipment can be installed correctly and efficiently, while ensuring that the customer's operators are proficient in the use of the equipment, ensure smooth production, and receive continuous technical support in subsequent production. These services ensure the stable operation of the customer's production line and maximize the return on investment.

1. Quality Assurance of Products: QI'E Group is dedicated to delivering machinery products for grain and oil that conform to international norms and certifications. We adhere to the ISO9001:2000 quality management system to ensure that both the product and process maintain a leading status within the industry. In cases of manufacturing defects resulting in product issues, QI'E Group will comply with applicable laws and regulations to offer complimentary repairs or replacements to our customers.

2. Protection of User Privacy: We prioritize the safeguarding of all users' personal information and privacy. QI'E Group adheres to relevant privacy laws and will not disclose personal information to third parties without user consent, unless legal procedures necessitate it, or if there exists a clear partnership governed by privacy protection terms.

3. Return and Exchange Policy: QI'E Group provides a reasonable return and exchange service. If a product experiences performance issues or non-user created damage within a specified timeframe, customers may request a return or exchange according to our established procedures. The terms of return and exchange outline the processes, conditions, and timelines, ensuring a fair and efficient procedure.

4. Commitment to After-Sales Service: We promise a comprehensive after-sales support system, covering installation guidance, operational training, and technical assistance, to optimize customer usage of our products and solutions. Customers can receive prompt assistance and professional responses to any inquiries related to products or services via our service hotline or online customer support.

5. Compliance with Legal Standards: QI'E Group abides by all relevant laws and regulations applicable in countries of operation, as well as international trading norms. Our business operations conform to ethical and legal standards to ensure fairness and legitimacy in transactions.

6. Updates and Revisions of Terms: QI'E Group reserves the right to amend and update these policies at any time. Any revised policy will be communicated to users through our official website or other suitable channels. Continued use of our services will imply acceptance of revised policies.

7. Dispute Resolution Procedures: In the event of any disputes, QI'E Group shall make every effort to resolve matters amicably through negotiation. Should this not yield satisfying results, the dispute will be escalated to the competent court located in the jurisdiction of QI'E Group for legal resolution. We remain steadfast in safeguarding customer interests earnestly, ensuring an equitable and transparent dispute resolution process.

Terms and Conditions

Technical Support

QI ' E Group provides comprehensive technical support in the field of machinery, covering product research and development, pre-sale, post-sale, installation, commissioning, training, maintenance, upgrade and consulting services:
1. Product research and development: in cooperation with Henan Machinery Design and Research Institute and Henan University of Technology, continue to carry out technological research and development of oil machinery, protein production and phospholipid extraction, and maintain product and technological innovation.
two。 Pre-sales service: provide targeted consulting services, assist customers to select appropriate grain and oil processing equipment, and answer related technical questions.
3. After-sales service: a sound after-sales service system has been established, including but not limited to troubleshooting, spare parts replacement and technical support.
4. Installation and debugging: provide professional installation guidance and equipment debugging to ensure the best performance when the equipment is put into operation.
5. Training: Provide comprehensive training services to customers 'operations and maintenance personnel to ensure that they can efficiently operate and maintain equipment.
6. Maintenance: provide timely equipment fault diagnosis and maintenance services to ensure the stable operation of the equipment and minimize downtime.
7. Upgrade: provide equipment and software upgrade services on a regular basis to ensure that equipment functions meet the latest industry standards.
8. Consulting services: provide customers with professional consulting services related to industry trends, technology upgrading and market development.

Enterprise after-sales service terms:
1. Warranty service:
1. All products sold by QI ' E Group come with a one-year quality assurance period, calculated from the date of qualified installation and commissioning.
2. During the warranty period, if the equipment fails or is damaged due to quality problems of the product itself, QI ' E Group will provide users with free repair or replacement services.
2. Technical support:
1. Provide product installation and commissioning guidance services to ensure that the equipment is put into normal use.
2. Provide comprehensive operation training and technical consulting services to help customers become familiar with equipment performance and maintenance knowledge.
3. Support technical consultation in the form of telephone, video or email, quickly respond to user needs and solve user technical problems.
3. Maintenance service:
1. The maintenance service response time is promised to be within 24 hours on working days, and we can respond quickly in emergency situations.
2. In the case of non-human damage, only the cost of the parts that need to be replaced will be charged.
3. Provide equipment inspection and maintenance services regularly to ensure the stable operation of the equipment to the greatest extent possible.
4. Spare parts supply:
1. Provide fast and efficient spare parts supply services to ensure the continuous and stable operation of customer equipment.
2. Limited spare parts support and maintenance services are still provided for discontinued or upgraded equipment.
5. Response time:
1. If a user reports a problem, the QI ' E Group After-Sales Service Center will respond within 4 hours after receiving the notification.
2. The specific response time will be adjusted according to actual conditions and regional differences to ensure that services are provided to users in the shortest time possible.
6. Other services:
1. Users can choose to sign a maintenance service contract and enjoy regular equipment inspections and special maintenance services.
2. Provide equipment upgrade, transformation consultation and implementation services to help users improve production efficiency.
7. User Feedback:
1. Establish a user feedback mechanism to regularly collect user feedback and suggestions.
2. Handle user feedback and suggestions in a timely manner to continuously improve customer satisfaction.

After-sales service

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Maintenance service

1. Warranty Services: All products offered by QI'E Group come with a one-year quality assurance period, starting from the successful installation and commissioning date. Should the equipment malfunction or get damaged due to inherent quality issues, QI'E Group will provide free repair or replacement services during this warranty duration.

2. Technical Support Services:
- We provide guidance on product installation and commissioning to ensure smooth operational initiation.
- Comprehensive training and technical consulting services are available to assist customers in familiarizing themselves with equipment functionalities and maintenance.
- Technical consultations can be conducted via phone, video, or email, enabling a swift response to user needs and resolution of technical challenges.

3. Maintenance Services:
- Our response time for maintenance issues is guaranteed to be within 24 hours on business days, with an expedited response for urgent situations.
- In instances of non-human damage, customers will only incur costs for parts needing replacement.
- Regular inspections and maintenance services are provided to ensure optimal performance and stability of equipment.

4. Spare Parts Availability:
- We offer quick and effective spare parts supply services to ensure seamless and sustained equipment operation.
- Limited spare parts and maintenance services continue to be available for phased-out or upgraded machinery models.

5. Response Time Commitment:
- Should a user report a concern, our After-Sales Service Center pledges to respond within 4 hours of notification.
- Actual response times may be adjusted based on regional conditions to guarantee timely service.

6. Additional Services:
- Users may opt to enter into a maintenance service contract, enabling regular equipment inspections and specialized maintenance services.
- We also offer consultation services for equipment upgrades and transformations aimed at enhancing production efficiency.

7. User Feedback Mechanism:
- We have established a user feedback system to regularly gather feedback and suggestions from users.
- User input will be addressed promptly to continually enhance overall customer satisfaction.

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Address: Intersection of Huagong Road and Changchun Road, Zhengzhou High-tech Zone, Zhongyuan West Road, Zhengzhou City, Henan Province

Email: [email protected]

Mobile: +8619059530213

Tel: 6789234

Contact: Ms.Liu

Please Feel Free To Leave Your Needs Here, A Competitive Quotation Will Be Provided According To Your Requirement.